Shipping policy

Last updated: November 11, 2026

Free worldwide shipping

We offer free worldwide shipping for PET DAY mitts and bundles to destinations available at checkout. No minimum order amount or paid express option applies.

European or US warehouses

Orders ship from European or US warehouses. The dispatch warehouse can vary by order.

Delivery times

US delivery is within 14 business days. International delivery times vary by destination and customs processing. Business days exclude weekends and public holidays. Please check your shipping address before placing your order.

For a delivery update or delayed order, email support@petdayco.com with your order number. We will help you check the order and next steps.

For an international delivery estimate before ordering, email support@petdayco.com with your country and postal code.

Taxes and import charges

Free shipping covers delivery charges. Destination authorities may assess import duties or taxes; these are not included in free shipping unless shown as paid at checkout. Any taxes collected by our checkout are displayed before you place your order.

Order tracking

Once your order ships, we will email you a shipping confirmation with a tracking number and link when available. Tracking information may take time to update after you receive it.

Address accuracy and order changes

Contact us as soon as possible if you need to correct your address or request a cancellation. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us with your order number and a description of the issue. We will help you check the shipment and next steps. For return requests, see our refund policy.

Contact

PET DAY is operated by Ugnida Corp., 1513 N Western Ave, Chicago, IL 60622, USA. Email support@petdayco.com.