Refund Policy

30-day return requests

You may request a return within 30 days of delivery. Email pet.day.best.shop@gmail.com with your order number and the item you wish to return. We will provide instructions, including any applicable return-shipping arrangements, before you send the item.

Returns are accepted at Ugnida Corp., 1513 N Western Ave, Chicago, IL 60622, USA. Please contact us first so we can identify your return correctly.

Damaged, incorrect or missing items

Please contact us promptly if your order arrives damaged, contains the wrong item or is incomplete. Include your order number and a clear description; photographs can help us understand the issue.

Refunds

Once we receive and review your return, we will email you about the outcome. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to display the refund.

Your statutory rights are unaffected. For more details, see our refund policy.